Improve Net Promoter Score
A wireless provider resolves chronic network issues to raise NPS.
A mobile service provider needed a better way to address frequent network issues and avoid a prolonged negative customer experience.
After isolating the issues to specific handset models, the CSP used custom KPIs and top offending handset reports to increase visibility into the subscriber experience overtime, lower churn, and raise NPS.
Learn more in this customer success story from NETSCOUT.